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Reflexology, Massage, Stone Therapy, Organic Facials
Jericho, Oxford, Oxfordshire


GDPR introduced new legal protection for personal information from May 25th 2018. This tells you what personal information I hold and why, and what your rights are.

Therapist’s Name: Susie Prichard-Casey
Therapist’s Contact Details:
Telephone no: 07963-561979
Email address: susieprichardcasey@gmail.com
Website: www.stone-soul.com


In order to give professional treatments, I will need to gather and retain potentially sensitive information about your health. I will only use this information for informing massage, skincare and reflexology treatments and associated recommendations concerning aspects of health and wellbeing. I take basic contact details and information via my website to allow me to contact you and handle bookings.


As a full member of the Association of Reflexologists, I abide by the AoR Code of Practice and Ethics. The lawful basis under which I hold and use your information is my legitimate interests i.e. my requirement to retain information in order to provide you with the best possible treatment options and advice. As I hold special category data (i.e. health related information), the Aditional Condition under which I hold and use this information is: for me to fulfil my role as health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.


In order to give professional massage and reflexology treatments, I will need to ask for and keep information about your health. I will only use for informing massage, skincare and reflexology treatments and any advice I give as a result of your treatment. The information to be held is:

- Your contact details
- Your medical history and other health-related information ( which I will take from you at first consultation )
- Treatment details and related notes ( which I will take after each
consultation )

I will NOT share your information with anyone else (other than within my own practice, or as required for legal process without explaining why it is necessary, and getting your explicit consent.


I will keep your information for the following periods:

a. Under the terms of the ‘claims occuring’ insurance and CNHC requirements ( Complementary and Natural Healthcare Council ), records are to be kept for 8 years following last treatment.

b. Law regarding children’s records ( records to be kept until the child is 25 or if 17 when treated, then 26 )

Your data will not be transferred outside the EU without your consent.


I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you give me in relation to :
- Appointment times
- Reflexology and massage information or information related to your health
- Special offers and promotions ( you may unsubscribe from this at any time )


GDPR gives you the following rights:

- The right to be informed:
To know how your information will be held and used ( this notice )

- The right of access:
To see your therapist’s records of your personal information, so you know what is held about you and can verify it.

- The right to rectification:
To tell the therapist to make changes to your personal information if it is incorrect or incomplete.

- The right to erasure ( also called ‘the right to be forgotten’):
For you to request your therapist to erase any information they hold about you.

- The right to restrict processing of personal data:
You have the right to request limits on how your therapist uses your personal information.

- The right to data portability:
Under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.

- The right to object:
To be able to tell your therapist you don’t want them to to use certain parts of your information, or only use it for certain purposes.

- Rights in relation to automated decision making and profiling.

- The right to lodge a complaint with the Information Comimissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission, for, or if they are being stored when they don’t have to be.

Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

If you wish to exercise any of these rights, please use the contact details given above.

If you are dissatisfied with the response you can complain to Information Commissioner’s Office; their contact details are at: www.ico.org.uk


Please note:

- If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.

- Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.

- Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

If you have any questions or concerns about this Privacy Policy please let me know using the contact details above.


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